Returns & Exchanges
At icon-X, we want you to love your home. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log in to your icon-X account and select the order you wish to return to receive a Return Authorization number.
Pack Your Items
Carefully place the items in their original packaging, ensuring all hardware and assembly instructions are included to avoid restocking fees.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned furniture, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing