Frequently Asked Questions
Everything you need to know about elevating your living space with icon-X.
What is the typical delivery timeframe for furniture items?
Standard shipping usually takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer international shipping?
Currently, icon-X ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also view live updates in the 'My Orders' section of your account.
Are your materials sustainably sourced?
Yes, icon-X is committed to sustainability. We prioritize FSC-certified wood and recycled textiles across our entire collection to ensure a lower environmental impact.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for qualifying furniture purchases.